IT Analytics & Operational Intelligence
Gain a unified view of IT operations across infrastructure, services, security and projects. IT Analytics enables airport IT leaders to monitor performance, control costs and ensure uninterrupted operations through data-driven intelligence.
Airport IT environments are complex, mission-critical and always on. IT Analytics converts operational data into actionable insight, helping technology teams proactively manage performance, availability and governance while staying aligned with business and operational priorities.
How GrayMatter Software Helps
Turning airport IT data into operational intelligence
GrayMatter partners with airport IT teams to design, build and operate analytics that deliver clarity across complex, mission-critical IT environments. We combine deep airport domain knowledge with proven analytics frameworks to help IT leaders move from reactive operations to proactive governance.
What We Do Differently
- Airport-first analytics design
Our IT analytics are purpose-built for airport environments, covering Tier-0 and Tier-1 systems, regulatory expectations and 24×7 operational realities. - Unified data foundation
We integrate data across ITSM tools, monitoring platforms, network systems, cybersecurity, asset repositories and project systems to deliver a single source of truth. - Outcome-driven dashboards
Our dashboards are designed around decisions, not just metrics, enabling CIOs and IT leaders to quickly assess performance, risks and priorities. - Operational and strategic views
From real-time NOC monitoring to executive-level governance insights, we deliver analytics at every level of IT leadership.
How We Support IT Teams
- Design and implement IT analytics frameworks
- Build custom dashboards and reporting layers
- Automate SLA, availability and performance tracking
- Enable business-facing IT reporting
- Support ongoing analytics operations and enhancements
Result:
IT teams gain sustained visibility, control and confidence in managing airport technology operations.
Our Core Services
IT Department Overview & Financials
A complete picture of IT performance and spend. Understand how technology investments are distributed across assets, operations, people and projects.
Includes
· IT cost and asset visibility
· OPEX and maintenance spend
· Staffing and procurement insights
· Budget vs actual tracking
Result:
Stronger financial control and transparency.
IT Service Management Analytics
Performance intelligence across IT services
Track service requests from creation to closure and ensure SLA-driven delivery.
Includes
· Ticket volumes and ageing
· SLA compliance and breaches
· Vendor vs internal performance
· User experience insights
Result:
Faster resolution and improved service quality.
Business Relationship Reporting
Clear visibility for business stakeholders
Provide departments with transparent reporting on service usage and performance.
Includes
· Department-wise service consumption
· Issue trends and resolution performance
· Improvement actions
Result:
Better collaboration between IT and business.
Service Availability & Reliability
Continuous monitoring of critical systems
Ensure Tier-0 and Tier-1 systems meet availability and performance targets.
Includes
· Uptime and downtime tracking
· Capacity and utilisation analysis
· Peak usage and maintenance compliance
Result:
Reduced outages and predictable system performance.
IT Support Desk & Call Center Analytics
Operational insight into IT support functions
Monitor helpdesk efficiency and workforce performance.
Includes
· Calls attended vs missed
· Agent productivity and attendance
· Peak and failure patterns
Result:
More responsive IT support services.
Passenger Wi-Fi Analytics
Visibility into passenger connectivity
Monitor public network usage and performance across terminals.
Includes
· User login volumes
· Bandwidth consumption
· Authentication performance
Result:
Stable connectivity and enhanced passenger experience.
Backup & Fail over Analytics
Continuity intelligence for critical systems
Ensure backup readiness and recovery objectives are met.
Includes
· Backup execution status
· Fail over drill performance
· Recovery trend analysis
Result:
Faster recovery and improved resilience.
IT Asset Management
Life cycle visibility of IT assets
Track physical assets from procurement to retirement.
Includes
· Active, retired and procured assets
· Category-level breakdown
Result:
Optimised asset utilisation and lifecycle governance.
NOC & Network Impact Analytics
24×7 monitoring of airport-critical systems
Assess incidents and understand their operational impact.
Includes
· Resolution performance and SLA compliance
· Recurring incident detection
· Application and location impact analysis
Result:
Faster resolution and reduced disruption.
IT Projects, Security & Change Analytics
Governance across delivery and risk
Monitor IT initiatives, security posture and change execution.
Includes
· Project spend and progress
· Earned value and contractor performance
· Change success rates
· Security KPIs and vulnerability tracking
Result:
Disciplined delivery and stronger cyber resilience.
Data-driven control for airport IT operations
Bring clarity, reliability and governance to your IT environment with advanced analytics designed for airport-scale operations.
Bring clarity, control and confidence
to airport IT operations
Partner with GrayMatter to unlock actionable IT intelligence and ensure
reliable, resilient and well-governed airport technology environments.
